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PLEASE READ
CAREFULLY BEFORE BOOKING
When you make a booking
with Keri Holiday Bureau, you have your contract with our Company,
operating under the licence of the Deborah Caroline Hills, a
fully bonded Greek Travel Agency, our licence is number
08-28-E-61-00-01163-0-1.
We are responsible for all arrangements made through us at "Keri
Holiday Bureau" office.
The reservation is made, according to the information provided to us
by you and all details are confirmed to you with our invoice.
Bookings are accepted over the phone, or internet. The person who
makes the booking must be over 18 years old.
A deposit to secure your booking is required of €50 per person. You
can pay by bankers draft. If the arrival date is within 8 weeks of
the booked date then a full payment of the invoice is to be made.
Call us first to check availability or contact us by email to make
your reservation.
The price you pay is guaranteed and no surcharges will apply unless
otherwise stated.
A written confirmation/invoice for your booking will be sent to you
within 7 days of receipt of your request booking form. If booked by
phone or if booked through the internet you will receive
confirmation straight away.
Final payment of your holiday is required 8 weeks prior to your
arrival date.
No reminder will be sent.
Amendments to bookings must be made initially by telephone or email
to our office and then confirmed in writing, addressed to our office
at Keri Holiday Bureau. (A fee of €50 will be made for all
amendments).
All properties are fully insured as required by EU Laws. We strongly
recommend that you take personal holiday insurance before you
travel.
For cancellations, if made more than 70 days prior to your holiday
you will lose your deposit. If 70-45 days 50% of the total holiday
cost is charged. 45-0 days full cancellation charges apply.
Money security. Your money is paid to Keri Holiday Bureau, operating
under the license of The Best of Zante Travel Services, a fully
licensed and bonded tour Operator in Greece.
Vacation of rooms is at 12.00 noon. If you are departing late most
properties can offer you a day use room, or if you arrange with our
office we can get you one if one is not available at your property
at a small charge. If you require just a left luggage facility, our
office can arrange this for you free of charge.
A refundable breakage deposit of €50 for studios, €100 for
apartments and €150 for villas is required on arrival. This deposit
is refunded in full on the day of departure as long as all is in
order with your accommodation.
Cleaning and linen change is done in self catering twice a week,
unless otherwise stated in the property description. In villas there
is linen change three times a week and every day cleaning of the
villa. Rubbish is collected in all properties every day. If you
require your apartment or studio to be cleaned daily, this can be
arranged at an extra charge.
Complaints. In the unlikely event of something going wrong with your
holiday arrangements booked through our office, you have to make
your complaint to our office immediately, so it can be rectified to
your satisfaction as soon as possible. No complaints will be
accepted unless registered on resort and at our office.
If you have any enquiries about the booking or the confirmation, or
any irregularities to your reservation this must be reported
immediately to our office so it can be rectified immediately.
The reservations for the accommodation or car hire are made only for
the persons named on our booking form and confirmation/invoice.
It is a condition of all bookings made through our office, that
general good behaviour by your party during your stay is expected,
in order not to disturb other holidaymakers or to upset the property
owners or our office staff.
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